Lifetime Guarantee

We are proud to offer a lifetime guarantee against all Mallard bathroom furniture manufacturing and material defects. To register your guarantee, please complete the form below:

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Terms and Conditions

Be Modern Ltd offers a lifetime guarantee against manufacturing and material defects on Mallard bathroom furniture, i.e. cabinets, doors, drawer fronts & drawer boxes and shelves. Non furniture products carry the following guarantees, Ceramic sanitaryware and cast mineral basins are covered by five year guarantee against manufacturing and material defects. Brassware is covered by a five-year guarantee on mixer and filler bodies and one-year on internal moving parts. Cisterns, sprung pop-up wastes and shower kits including handsets and metal flexible tubes carry a one-year guarantee. Electrical fittings and components together with illuminated mirrors are covered by a one-year guarantee, excluding tubes and bulbs.

The use of the products is limited to domestic use by the consumer in a well-ventilated area fitted with an extractor fan. All products must be used in the manner for which they were intended and the guarantee does not cover products that have been misused or abused in any way. The products must have been installed and cared for in accordance with the fitting and care instructions and the appropriate Byelaws, Regulations and trade practices. The guarantee does not cover general wear and tear. The guarantee, which applies to the UK only, is limited to the original purchaser and is not transferable. The guarantee does not affect the customer’s statutory rights.

In the unlikely event that a product fails within the appropriate guarantee period we will offer a replacement or replacement parts (or the nearest equivalent). Liability is limited to individual products and does not cover consequential loss, damages or any further installation costs involved. Any guarantee claims should be made in writing to the Customer Service Department enclosing a copy of the original invoice.

Please inspect all products carefully before installation. The guarantee does not cover any subsequent installation costs incurred if faults, which would have been evident at the time of delivery are discovered after installation.

All timber finishes are wood effects. Although great care is taken in choosing matching finishes there may be some variation due to the different materials, suppliers, batches and manufacturing processes used. The apparent colours of finishes may also vary under different lighting conditions, especially under artificial light.

Due to the nature of materials and production processes the dimensions of ceramic items may vary within a tolerance of ± 5%. The surfaces of ceramic products may contain imperfections.

Cast basins are designed and guaranteed to be used with hot water up to a maximum temperature of 65ºC; this temperature must not be exceeded. Due to the nature of materials and production processes the dimensions of cast mineral basins may vary within a tolerance of ± 2%.